Simply gorgeous.

Absolutely terrible experience with a defective Chopard watch and the shop Bucherer, Zürich. I purchased a Chopard Monaco Historique in the summer of 2009 from Bucherer on Bahnhofstrasse. Within a few months the watch stopped winding at which time I noticed that a screw had come out of the mechanism and jammed the pendulum within the case (all nicely observed through the crystal back). Not something to expect with a watch in this category, and certainly not for a new piece. I immediately brought this to the attention of Bucherer and requested an identical watch as replacement, or the ability to exchange for a similar or more expensive model. Instead of providing me with either of these choices, both Bucherer and Chopard decided to treat this as a warranty repair issue. Extensive discussions both in person, over the phone, and by email had no effect on the extremely poor customer service and brand management by both Bucherer and Chopard and the watch is waiting to be picked up from the service department. I urge any readers of this posting to consider carefully their choice of shop (avoid Bucherer) , and choice of watch (Chopard) if you have any expectations of product quality and customer service at a level that luxury goods and jewelry would require. The fact that my wife and I have been customers of Bucherer for 20 years had no influence on their actions.

If any readers have suggestions on how I may resolve this stalemate, I would be happy to hear them at rob_61d@hotmail.com. If not, I hope that this posting has saved someone from being subject to the same experience.